{"id":739,"date":"2018-10-04T01:01:26","date_gmt":"2018-10-03T23:01:26","guid":{"rendered":"https:\/\/julietvictor.hu\/altalanos-szerzodesi-feltetelek\/"},"modified":"2025-09-05T13:53:28","modified_gmt":"2025-09-05T11:53:28","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/julietvictor.hu\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"

(T&C) for purchases from the www.julietvictor.hu webshop
\n<\/strong><\/p>\n

1. Introduction<\/h4>\n

These Terms & Conditions (hereinafter: T&C) contain that terms and conditions of agreements arranged between the webshop operated under the https:\/\/julietvictor.hu\/<\/a> domain address (hereinafter: Webshop), dealing with the sales of quality bottled wines (operated by: VAXCO Vineyards Kft. \u2013 hereinafter: Service Provider) and the persons above the age of 18 purchasing and consuming its products \u00a0\u00a0(hereinafter: Customer and\/or Purchaser), which are expressly accepted and acknowledged by Customer, and shall be taken into account and adhere to by both Service Provider and Customer within the framework of this contractual relationship.<\/p>\n

1.1 The Privacy Policy governs the rules of the management of Customer\u2019s private data.<\/p>\n

1.2 Those technical instructions required to use the website, which are not included in this T&C, are provided by the information available on the website. Customer acknowledges the provisions of these T&C by using this website.<\/p>\n

1.3. Language of the Agreement: Hungarian.<\/p>\n

1.4. The Agreement is deemed electronically (online) arranged agreement, which is not filed by Service Provider.<\/p>\n

Service Provider does not submit itself to any code of conduct.<\/p>\n

Customer accepts and acknowledges the provisions of these T&C by using the webshop, and is aware of the fact that alcoholic drinks may be ordered only by persons over the age of 18.<\/p>\n

2. Service Provider\u2019s data<\/strong><\/h4>\n

Name:<\/strong> VAXCO Vineyards Kft
\nRegistered seat:<\/strong> 3909 M\u00e1d, J\u00f3zsef Attila str. 25.
\nPostal address:<\/strong> 3909 M\u00e1d, Pf.18.
\nName of Representative:<\/strong> P\u00e9ter Szab\u00f3
\nCompany reg. No.:<\/strong> 05-09-029088
\nRegistering Court:<\/strong> Borsod-Aba\u00faj-Zempl\u00e9n County
\nVAT No.:<\/strong> 13248888-2-05
\nEU VAT No.:<\/strong> HU13248888
\nBank account holder:<\/strong> Kereskedelmi \u00e9s Hitelbank
\nBank account No.:<\/strong> 10402434-49505652-51541026
\nIBAN bank account No.:<\/strong> HU68 1040 2434 4950 5652 5154 1026
\nE-mail address:<\/strong> info@julietvictor.hu
\nPhone No.:<\/strong> +36 30 259 0665<\/p>\n

Domain Service Provider
\nName<\/strong>: T\u00e1rhelypark Kft.
\nRegistered seat: 1122 Budapest, Ga\u00e1l J\u00f3zsef rd. 24.
\nVAT No.: 23289903-2-43
\nCompany reg. No.: 01-09-322570
\nPhone: +36 1 700 4140
\nWEB: http:\/\/tarhelypark.hu
\nE-mail: info@tarhelypark.hu<\/p>\n

2.1. <\/strong>Activity performed on the website<\/strong><\/p>\n

On the website, the sales of wines produced by the Juliet Victor Winery is performed<\/p>\n

2.2. <\/strong>Products available for purchase<\/strong><\/p>\n

Products of Juliet Victor, which may be ordered and purchased via the webshop, as well as personally in our property centre: 3909 M\u00e1d, J\u00f3zsef Attila str. 25. upon prior arrangement via phone or e-mail.<\/p>\n

3. Terms of Use<\/strong><\/h4>\n

3.1 Liability
\n<\/strong><\/p>\n

Description of liability matters, eg. in which cases or failures does the Service Provider exclude its liability. For example:<\/p>\n

The User may use the website only at his\/her own risk, and acknowledges that Service Provider shall not be liable for any damages or loss arising from the use of the website, beyond the liability for damages caused by intentional act, serious negligence or crime, or for liability for the breach of contract risking life, health or personal safety.<\/p>\n

Service Provider disclaims all liabilities for the user\u2019s behaviour, declaring that User shall be solely liable for his\/her conduct.<\/p>\n

User shall ensure that during the use of the website, third-party rights and provisions of law shall not be infringed neither directly, nor indirectly.<\/p>\n

Service Provider is entitled but not required to monitor contents made available by Users during the use of the website (eg. comment), and in regards the disclosed contents, Service Provider is entitled but not required to look for signs of illegal activities, and shall not be liable for such contents.<\/p>\n

3.2. Intellectual Property Rights<\/strong><\/p>\n

The complete website is protected by copyright, therefore its copy, modification or publishing are prohibited!<\/p>\n

4. Purchase on the website<\/strong><\/h4>\n

4.1. <\/strong>Ordering process<\/strong><\/p>\n

The website provides product introduction and online ordering opportunity for Users, who can browse the website using menu points. The products are available according to product types.<\/p>\n

The products for order are available by clicking on the \u2018WINES\u2019 button.<\/p>\n

The detailed product page is available from the product list by clicking on the product\u2019s name, here the User can get informed about the detailed specification and price of the product to be ordered.<\/p>\n

The selected product may be put into the cart by clicking on the \u2018INTO CART\u2019 button, the required quantity may be set next to the button on the left side. The User may check the content of the cart using the \u2018CART\u2019 menu point. Here the User may modify the quantity of the product placed into the cart, or delete the actual item. If You have modified the Cart\u2019s content, click on the \u2018Update Cart\u2019 button. The User may proceed with the purchase by clicking on the \u2018Checkout\u2019 button.<\/p>\n

During registration or purchase without registration, the User shall provide the following data: name, address, phone number, e-mail address, invoicing address or different delivery address. At registration, a password shall be also provided. User receives an e-mail about the successful registration. User may request the cancellation of the registration in e-mail from the Service Provider, in this case (s)he shall re-register for new purchases. User shall be liable for the confidentiality of access data. User is liable for updating his\/her data, and shall notify Service Provider about any abuse with his\/her data. In case of forgot password, a new one may be requested on the website to the registered e-mail address. If the User has already registered to the website, the ordering process may be continued by providing his\/her e-mail address and password.<\/p>\n

As the next step of the order, User has to choose an appropriate delivery time and payment method. User may check all previously provided data, the products to be ordered as well as their quantity. If everything seems to be OK, then s(he) may finalize his\/her order by clicking on the \u2018Send order\u2019 button. User receives a confirmation on the website and in e-mail. If, following sending the order (eg. in the confirmation e-mail), observes any incorrect data, (s)he shall forthwith, but at least within 24 hours notify Service Provider using the \u00a0info@julietvictor.hu<\/a> e-mail address.<\/p>\n

4.2. Offer validity, confirmation<\/strong><\/p>\n

Service Provider notifies User about the confirmation within 48 hours. If User does not receive the confirmation within 48 hours, then the offer is not binding on User anymore, and is not required to receive the ordered product.<\/p>\n

The confirmation e-mail contains the data provided during the purchase, including the ordering data, the name and price of the ordered product(s), the selected payment and delivery methods, the order number and User\u2019s remarks regarding the order.<\/p>\n

4.3. <\/strong>Arrangement of the Agreement<\/strong><\/p>\n

The submission of the order is deemed electronic agreement, which is governed by the provisions of Act CVIII. of 2001 About Certain Matters Regarding the Services Related to the Electronic Trading Services and Information Society. The Agreement arranged between the Customer and the Company is the subject of the Government Decree 45\/2014 (II.26) About the Detailed Rules of Agreements Between Customer and Company, taking the provisions of European Directive 2011\/83\/EU into consideration.<\/p>\n

The Agreement is arranged upon the reception of the automatic confirmation.<\/p>\n

4.4. Invoice
\n<\/strong><\/p>\n

Service Provider shall issue an invoice right following the reception of the amount, and sends it to Customer.<\/p>\n

\u00a04.5. Payment<\/strong><\/p>\n

Credit\/debit card in the webshop<\/strong><\/p>\n

Using credit\/debit card payment, You can pay in our webshop in an easy and convenient way. Following ordering the selected products, You are redirected to the website of Stripe where You can pay via an encrypted transaction considered as the most secure method by the Bank using your credit\/debit card. Our Customers have nothing else to do than clicking on the \u2018credit\/debit card payment\u2019 button, then provide the card\u2019s number, expiry date and CCV code on the Stripe’s payment server. Stripe accepts VISA, VISA Electron, V-Pay, MasterCard, Maestro and JCB cards.<\/p>\n

Credit\/debit cards issued exclusively for electronic use may be accepted only if their use is permitted by the bank issuing the card! Please contact your bank, whether your card is suitable for online payment.<\/p>\n

Stripe issues an authorization number following the successful purchase, which is worth to note or print the whole page. In the event of unsuccessful payment, Stripe notifies the User about the reason of the failure.<\/p>\n

Payment process:<\/strong><\/p>\n

    \n
  1. In the webshop, select that product, whose price You wish to pay using credit\/debit card.<\/li>\n
  2. Then You are redirected to Stripe’s secure payment site, where You have to provide the credit\/debit card\u2019s data (card No, cardholder\u2019s name, expiry month\/year) first. Please always check whether You are really redirected to the secure payment site, and if not, then check if the other site performing the transaction has the required security protocol or not.<\/li>\n
  3. Following providing the card data, You can launch the transaction by clicking on the \u2018payment\u2019 or similar button. Following the payment, You return to the webshop or the Service Provider\u2019s site, where (or via e-mail) You always get a confirmation about the transaction results. In case of credit\/debit card payment, following the successful transaction (if the credit\/debit card is accepted and considered as having enough coverage), the Bank initiates the charging of the bank account. The amount of the charge is identical to the amount displayed and confirmed during the transaction.<\/li>\n<\/ol>\n

    4.6. Modify or delete order<\/strong><\/p>\n

    Pursuant to the Act CVIII. of 2001, the webshop shall immediately send a notification to Customer about the reception of the order. This notification is not deemed an arrangement between Customer and Seller! It just notifies the Purchaser that the order request is registered by our system, and forwarded to the competent colleague. If it is not received by Customer within 48 hours, then the offer is not binding on Customer anymore. Seller provides the opportunity to Customer to electronically cancel his\/her order until the performance of the order. At the beginning of the performance of the order, the Customer receives an e-mail notification about the expected date of the delivery and the fact of the performance, after that point, cancellation of the order is possible only via any of the availabilities under the \u2018Contact\u2019 menu point.<\/p>\n

    5. Reception options, Delivery<\/strong><\/h4>\n

    Delivery only within Hungary
    \n<\/strong><\/p>\n

    The delivery is performed in Hungary, via courier service.<\/p>\n

    Free shipping on orders over gross 16,000 HUF is provided in the entire region of Hungary.<\/p>\n

    For purchases below this limit, the gross shipping fee is 2,500 HUF, if you choose to make a payment in advance via bank transfer or pay with credit card.<\/p>\n

    TNT courier service<\/strong><\/p>\n

    Detailed description of delivery method<\/p>\n

    The product is delivered by TNT courier service.<\/p>\n

    The delivery is made from Monday to Friday between 8am to 5pm. The parcel may be tracked following its pick-up by entering the 9-digit tracking code sent by us to the TNT website https:\/\/www.tnt.com\/express\/hu_hu\/site\/shipping-tools\/tracking.html#<\/a><\/p>\n

    If there is nobody in the provided time to receive the parcel, then the courier attempts to deliver it on the next day, or please contact the courier to make the parcel delivered as soon as possible.<\/p>\n

    When receiving the product, the User shall check whether the product is free of damages. If any damage is noticed on the packing or the product itself, the User may request to draw up minutes, because by receiving the parcel from the courier or signing the reception document, the quality and quantity acceptance of the product is performed, meaning that the User may only exercise his\/her cooling off right, therefore the courier can not accept any quality or quantity complaints afterwards.<\/p>\n

    If the parcel or the product is obviously damaged at reception, and the damage occurred prior to the reception of the product, the return or replacement of the product is provided by the Service Provider free of charge. Service Provider is not liable for any damage observed following the reception!<\/p>\n

    Delivery deadline: 7 business days<\/p>\n

    6. Cooling-off <\/strong><\/h4>\n

    6.1. <\/strong>Procedure of exercising cooling-off right<\/strong><\/p>\n

    The provisions of this point refer only for natural persons acting beyond his\/her profession or business activity, who purchase, order, receive, use, avail product, or who is addressed by the commercial communication or offer related to the product (hereinafter: Customer).<\/p>\n

    Customer may exercise his\/her cooling-off right within fourteen (14) days from the delivery of the product or the provision of the latest Service received by the Customer or the third party other than the haulier designated by the Customer.<\/p>\n

    Customer is entitled to exercise his\/her cooling off right between the date of arranging the Agreement and the reception of the product.<\/p>\n

    If the Customer is willing to exercise his\/her cooling off right, (s)he shall send his\/her statement (eg. via post, telefax or electronic mail) to any of the Service Provider\u2019s availabilities specified in the point 1. of this T&C.<\/p>\n

    Service Provider shall forthwith confirm the reception of Customer\u2019s cooling off statement in e-mail.<\/p>\n

    In case of written cooling off, it shall be deemed received in time, if the Customer sends his\/her relevant statement within 14 calendar days to Service Provider.<\/p>\n

    At notification sent by post, the dispatch to the post, whilst in case of e-mail or telefax, the date of sending the e-mail or fax is taken into consideration by Service Provider regarding calculating the deadline. Customer sends his\/her mail as registered mail, to prove the date of the dispatch.<\/p>\n

    In case of cooling off, Customer shall return the ordered product to Service Provider\u2019s address specified in point 1.2 without any unreasonable delay, but latest on the 14th<\/sup> day from sending the cooling-off statement. The deadline is deemed met if Customer sends (dispatches on post or hands over to the courier designated by him\/her) the product prior to the expiry of the 14-day-deadline.<\/p>\n

    The cost of returning the product to Service Provider\u2019s address burdens the Customer. Service Provider is not required to receive a parcel sent by cash-on-delivery. Beside the returning costs of the product, Customer shall not pay any other costs regarding the cooling off.<\/p>\n

    If Customer exercises his\/her cooling-off right, Service Provider shall forthwith, but latest within 14 days from receiving Customer\u2019s cooling off statement, return all remuneration paid by Customer, including the transportation (delivery) cost, excluding those additional costs, which arise due to the fact that Customer chose a delivery method other than the usual and cheapest method offered by Service Provider. Service Provider is entitled to retain the return as long as it does not receive the product, or Customer does not certify that (s)he returned it:\u00a0 Service Provider takes the earlier date into consideration.<\/p>\n

    Service Provider applies a payment method identical to the method applied during the original transaction, except Customer expressly gives his\/her consent to avail another payment method; Customer shall not pay any additional cost due to choosing this returning method.<\/p>\n

    Customer is liable for the amortisation of the product only if it is due to the use of the product exceeding the level required to check the nature, properties and operation of the product.<\/p>\n

    6.2. <\/strong>When the Customer is not entitled to exercise his\/her cooling-off right<\/strong><\/p>\n

    In case of Agreement in the subject of provision of services, following the performance of the whole service, if Service Provider began the performance upon the prior consent of Customer, and Customer acknowledged that following the performance of the whole service, (s)he loses his\/her cooling-off right.<\/p>\n

    In case of such product or service, whose price or fee depends on the fluctuation beyond Service Provider\u2019s control within the 14 days cooling-off period.<\/p>\n

    In case of such pre-manufactured product, which was created by Service Provider upon Customer\u2019s order or request, or in case of such product, which is obviously customized on the actual Customer.<\/p>\n

    In regards perishable products or products not preserving their quality for longer period of time.<\/p>\n

    In regards such sealed packed product, which shall not be returned due to health or hygienic reasons following opening.<\/p>\n

    In regards such product, which, by its nature, is inseparable mixed with other products following delivery.<\/p>\n

    In regards such alcoholic drinks, whose real value depends on the market fluctuations beyond Service Provider\u2019s control, and whose price was arranged by the parties when signing the Sale & Purchase Agreement, although it is performed only following the 30th<\/sup> day from the arrangement.<\/p>\n

    In regards such Contract for Service, where Service Provider contact User on User\u2019s explicit request to perform urgent repair or maintenance works.<\/p>\n

    In regards the sale of sealed packed audio or video recording and computer software, if Customer has opened the package following delivery.<\/p>\n

    In regards newspaper and magazine, excluding subscriptions.<\/p>\n

    In regards Agreements arranged on public auction.<\/p>\n

    Accommodation agreement except home service, transportation, vehicle rent, catering or freetime-related service, if a deadline or a term for the performance is specified in the Agreement.<\/p>\n

    In regards digital data content provided on immaterial data medium, if Service Provider began the performance upon Customer\u2019s explicit, prior consent, and Customer provided a statement of acknowledgement, that (s)he loses his\/her cooling off right following the beginning of the performance.<\/p>\n

    7. Warranty <\/strong><\/h4>\n

    7.1. <\/strong>Product warranty<\/strong><\/p>\n

    We replace the unopened bottle within 15 days pursuant to the Warranty Decree. Following this deadline, Customer loses his\/her right. A report shall be made about it. In the report, the date of arranging the Agreement and the failure\u2019s description shall be recorder. Customer shall prove the date of arranging the Agreement. If the Company denies Customer\u2019s claim, then it shall notify him\/her about that (s)he may turn to the Conciliation Board operating at the Economic Association.<\/p>\n

    As product warranty claim, User may request only the repair or replacement of the defective product.<\/p>\n

    The product is deemed defective, if it does not meet the quality requirements effective at the time of entry on the market or does not have the properties presented in the manufacturer\u2019s specification.<\/p>\n

    User may exercise his\/her product warranty claim only against the manufacturer or distributor of the goods.<\/p>\n

    The product\u2019s failure shall be proven by User in case of submitting product warranty claim.<\/p>\n

    Manufacturer (Distributor) is excluded from its product warranty liability only if it can prove that:<\/p>\n